Course Descriptions
Security Officer 101
Designed to teach entry-level security personnel their roles and responsibilities while on the job.
A history of the security industry will be presented along with a segment on the future of the profession.
Laws, liabilities and standard operating procedures will be discussed.
Customer Service
How to present a more positive image of your building. Dealing with difficult situations
professionally and using effective communication skills will all be discussed.
Observation Skills and Report Writing
The importance of documentation procedures and incident reporting is a critical skill of
the security profession. This class will teach you to write concise, accurate descriptions
that can be used in follow-up by law enforcement personnel.
Cardiopulmonary Resuscitation (CPR)
American Red Cross training in CPR. Students will receive hands-on training in the
proper techniques of clearing the airway, mouth-to-mouth and administering chest
compressions. If time allows, this will be followed by First-Aid instruction.
Building Evacuation Training
The role of a Security Officer during a building evacuation. How and When to initiate
partial and complete evacuations during an emergency.
Crime Prevention and Anti-Terrorism
Bomb threats, suspicious packages, weapons of mass destruction and target hardening
will all be discussed in this program that has been endorsed by the Federal Bureau of Investigation.
Basic Computer Skills
Students will learn to use the computer starting with the basics in a relaxed setting.
Using the mouse, creating folders and saving files will be covered as well as
drafting a letter using Microsoft Word.
Advanced Computer Skills
Increase your computer literacy with an introduction to using the internet,
setting up an e-mail account and writing reports and letters
using Microsoft Word and Excel.
Conflict Resolution and Listening Skills
Learn how to deal with difficult people. Topics include getting along with co-workers,
keeping tenants happy and coping with unreasonable supervisors.
